At SKI Foundation, we sincerely appreciate every contribution made towards our charitable and welfare initiatives. We aim to maintain transparency and fairness in handling donations and payment-related requests.
This Cancellation & Refund Policy explains the circumstances under which a donation may be cancelled or refunded.
1. General Donation Policy
Donations made through the SKI Foundation website are voluntary contributions towards charitable causes and initiatives.
Before completing a donation, donors are requested to carefully verify:
- Donation amount
- Selected donation category or cause
- Donor name
- Email address
- Mobile number
- Other information entered in the donation form
Once a donation has been successfully processed, it may be recorded in the Foundation’s financial and donation records.
2. Cancellation of Donations
As donations are voluntary contributions intended to support charitable activities, a cancellation request after successful payment may not always be possible.
However, if you have made a donation by mistake, entered incorrect information, or have another genuine reason for requesting cancellation or refund, you may contact us as soon as possible.
Each request will be reviewed individually based on the circumstances and the status of the transaction.
3. Duplicate Transactions
If you believe that the same donation has been charged more than once due to a technical or payment-processing issue, please contact us with the relevant transaction details.
After verification, an eligible duplicate transaction may be refunded through the original payment method, subject to applicable payment gateway and banking procedures.
4. Failed or Unsuccessful Transactions
If a payment attempt fails and no successful transaction is recorded, no donation will be considered completed by SKI Foundation.
In some cases, your bank or payment provider may temporarily show a debit even though the transaction was unsuccessful.
Such amounts are generally handled through the banking/payment network according to its applicable procedures. If the amount remains debited and is not automatically reversed within the expected timeframe, please contact us and provide the transaction details so that we can assist with verification.
5. Pending Transactions
A payment showing as pending, processing, or awaiting confirmation will not be treated as a successfully completed donation until the transaction is verified.
If an amount has been debited but the donation remains pending, please do not make repeated payments immediately.
Contact SKI Foundation with the transaction reference/payment ID so that the transaction status can be checked.
6. Refund Eligibility
A refund may be considered in circumstances including, but not limited to:
- Duplicate successful transactions.
- A payment successfully debited but incorrectly recorded due to a technical issue.
- Unauthorized or fraudulent transactions reported promptly and supported by relevant information.
- Other exceptional circumstances approved by SKI Foundation after verification.
Approval of a refund is subject to transaction verification and applicable banking, payment gateway, accounting, and legal requirements.
7. Refund Request
To request a refund, please contact us using the contact information provided below.
Please include as much of the following information as possible:
- Donor name
- Registered email address
- Mobile number
- Donation amount
- Date of transaction
- Transaction ID / Payment ID / Reference number
- Reason for requesting the refund
- Any relevant payment confirmation or supporting information
Providing accurate transaction information helps us investigate and process the request efficiently.
8. Refund Processing
Once a refund has been approved, we will initiate the refund through the original payment method wherever reasonably possible.
The time taken for the refunded amount to appear in your bank account, card account, UPI account, or other payment account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
SKI Foundation does not control the processing time of third-party financial institutions.
9. Fraudulent or Unauthorized Transactions
If you believe that a transaction was made without your authorization, please contact your bank/payment provider immediately and inform SKI Foundation as soon as possible.
We may request transaction details and supporting information to investigate the matter.
Where appropriate, suspicious transactions may be reported to the relevant payment service provider, financial institution, or competent authority.
10. Donation Receipts
Where a donation receipt or acknowledgement has already been issued, the receipt may need to be adjusted, cancelled, or otherwise accounted for if the associated donation is subsequently refunded.
Any applicable tax or donation-benefit treatment is subject to prevailing laws and regulations.
Donors should consult a qualified tax professional regarding the tax treatment of their donations where necessary.
11. No Cash Refunds
Approved online donation refunds will generally be processed through the original payment method used for the transaction.
Cash refunds will not normally be provided for online donations.
12. Non-Refundable Situations
A refund may not be available where:
- The donation has been validly processed and there is no verified reason for reversal.
- The request is made after an unreasonable period of time.
- The transaction details provided are insufficient to verify the payment.
- The transaction has already been properly refunded or reversed by the payment provider.
- The request is inconsistent with applicable legal, financial, or regulatory requirements.
Each case may be reviewed individually.
13. Processing Errors
If a technical error results in an incorrect donation amount, duplicate payment, or another payment discrepancy, SKI Foundation will make reasonable efforts to investigate and resolve the issue after receiving the relevant transaction information.
14. Third-Party Payment Gateways
Donations may be processed through third-party payment service providers such as Razorpay or other authorized payment gateways.
Payment processing, reversals, refunds, and settlement may be subject to the terms and procedures of the relevant payment provider and banking institution.
SKI Foundation cannot guarantee the exact time required by a third-party provider or bank to complete a refund.
15. Contact for Refund Requests
For cancellation, refund, duplicate-payment, or payment-related queries, please contact:
SKI Foundation
Email: skifoundation72@gmail.com
Website: skifoundation72.org
Please mention “Donation Refund Request” in the subject line of your email and include your transaction/payment ID.
16. Policy Changes
SKI Foundation may update this Cancellation & Refund Policy from time to time to reflect changes in our donation process, payment services, organizational practices, or applicable laws.
Any updated version will be published on this page with a revised effective date.
17. Acknowledgement
By making a donation through the SKI Foundation website, you acknowledge that you have read and understood this Cancellation & Refund Policy and agree to the conditions described above.
Last Updated: 14 September 2026
